To review the status of a bank account navigate to either the Fund Dashboard or Bank Feed Management Screen.
|From the Main Toolbar, select the Fund||
Select Fund dashboard from the list.
Note: The Fund Dashboard is the first screen you will access after selecting a fund from the Fund Selection screen.
Bank Feed Management
|From the Main Toolbar, navigate to Connect.|
|Select Feed Management from the list.||
The Feed Status column allows you to view the current status of the bank account feed.
The following statuses may apply:
|Awaiting Signature||A Bank Authority form has been created for the BGL Bank Data Service and BGL is waiting for the signed form to be returned.|
|Sent to Bank||BGL has received a signed Bank Authority Form and has submitted the form to the Bank. Automated Bank Data is only available from the time the authority form was approved by the financial institution. Approval may vary between 10-15 business working days.|
|Feed Operating||Your Bank Data feed is operating. This has been confirmed by BGL receiving either a Balance or Transaction from the Bank.|
|Resent to Bank||
The Bank Authority Form has been resubmitted to the Financial Institution for approval. BGL will email the Product Contact on file to inform if any action is required to process the Authority Form.
|Bank Approved||The Bank has received the signed Authority Form which has been approved.|
When the Financial Institution informs BGL that the account has been closed Simple Fund 360 will automatically update the status to Account Closed.
However, if this information is not passed on, BGL will be unable to determine the account status. If this occurs you have two options to remove the account from the Bank Feed management screen. Firstly you can navigate to the Chart of Accounts, edit on the Bank Account, and switch the bank account to inactive. The account will not display in the Bank Feed Management screen.
Alternatively, email Bankfeeds@bglcorp.com.au with the account details so the status can be updated to Account Closed.
|Account Type Not Supported||The Bank Account is currently not supported in Simple Fund 360. Check out the help to review Supported Banks - BGL Bank Data Service.|
|Attention - Invalid Signatory||
The Bank has received the signed authority form, however the form has not been signed by the authorised signatories. Please refer to the information icon for the signatories who will need to sign.
|Attention - Signature not on file||The Bank has advised that the signature(s) do not match what they have on file. Please have your client(s) update their signature at their local branch and upload a new form for processing.|
|Attention - Further Approval Required||
The Bank has received the signed Authority Form, however further approval is required by the bank. To resolve this matter, please refer to the instructions found on the information icon.
|Attention - Account Details Invalid||The bank has advised that the BSB or Account Number for this account is incorrect. Please update the details and have a new authority form signed and uploaded for processing.|
|Attention - Contact BGL||Please contact BGL Support on 1300 654 401.|
Your Bank Data feed which has been operating has now been cancelled on request.
|Awaiting BGL Form Validation
A signed bank authority form has been uploaded and BGL is in the process of validating the form before sending it to the bank. It will typically be sent to the bank within 1 business day of upload.
|Attention - BGL Form Rejection||
The uploaded signed bank authority form has failed BGL's validation. The reason for rejection can be found on the information icon.
Please follow the instructions provided and re-upload the form for processing.