Validation Error
When inputting a HIN/SRN or Postcode for the Registry service, you receive one of the following error messages:
HIN/SRN: HIN/SRN entered is invalid.
Postcode: Postcode entered is invalid.
Solution - HIN/SRN
The HIN or SRN has not been entered correctly.
Ensure the capital letter, such as X, I or C is in capitals. You will receive an error if recorded in lowercase.
A HIN or SRN can have up to 12 characters, usually starting with an 'X', 'I' or 'C' followed by up to 11 digit number, for example 'X00012345678' or 'X12345678'.
The HIN or SRN can be found on the top right hand corner of your holding statement and other shareholder communications.
A HIN, being Broker sponsored, commences with an 'X'. If you have an account number from a CHESS statement you will need to add an 'X' to the front of the account number.
A SRN, being Issuer sponsored, commences with an 'I' or 'C'. You will need to enter the 'I' or 'C' followed by the 11 digit number.
Solution - Postcode
The postcode will need to be entered as four digits. For example, 3187.