Client Query is a simple way for accountants and clients to engage and retrieve transaction information in Simple Fund 360. Communicate directly with your clients’ via email, text message or sending a custom link; even if clients's have not been invited to your Simple Fund 360 firm. Client Query will store your clients' responses, including any supporting documents they provide.
From the Transaction List select the Question Mark against any transaction(s) that require the accountant to send a query to the clients. Note that you can add multiple transactions to a Client Query. They will collate and be grouped into a single query when they're sent to the Client.
Important: At this time you can only add bank entries to client query.
Once a query has been flagged, to compose a notification to the client navigate from the main toolbar to Accounting → Client Query.
The Client Query module will be segmented into four categories: With Accountant, With Client, Responded and Closed.
To compose a query select Send Message.
Simple Fund 360 will collate and group all outstanding queries (With Accountant) into a single query to the client.
Send a query to your Client(s) via an Email, Text or Link.
Accountant - Select the accountant to create the query template to notify the client (preview available to the right of the screen in Simple Fund 360). The Accountant will be selectable from the list based on the link created from the Relationships screen. To create a new record select the + icon.
Client - Select the client(s) you wish to contact, a valid email will need to be entered against the client record entered in the Contacts screen. Simple Fund 360 will allow you to manually type in an email address for a once-off notification.
Firm Name - Update the firm name (if required) which will be used to create the query template to notify the client.
Subject - A default subject line will be created and can be updated on-screen or via the email template.
Body - The email template can be customised on-screen or permanently changed by editing the template from Settings »Email Template Client Query Email.
Send Email - Send an email directly from Simple Fund 360. All emails sent directly from Simple Fund 360 will be sent from the following address email@example.com.
|Text||Select this option to send an SMS to your Client(s). The Client(s) which are selectable will be based on the fund set up and what has been entered in the Fund Relationships screen. A mobile number is required to be entered in the Contacts screen to send a text query. Only mobile numbers from Australia, China, Hong Kong, Singapore and UK are currently accepted. For international numbers, please ensure you include the country code.|
|Link||No invitation email is required simply create your own custom email by including the link, allowing the Client(s) to access the Query module.|
Queries will be automatically updated to "With Client" once a message has been sent from "With Accountant."
Once the client signs into the query module and actions any outstanding transaction query, Simple Fund 360 will automatically update the status of the transaction to Responded.
Resend a message to the client by selecting Send Message. An option to send an email, text or a link will display.
Refer to the section below which outlines the Client View.
When a client has responded to a query, the Accountant can review the Client
comments, view attachments and review the transaction from the Transaction List by selecting Open Transaction Details.
When closing the financial year any outstanding queries under Accountant, Client or Responded will automatically update to Closed.
When a client(s) signs into the Query Module (mobile-friendly) from the email or text message sent. The client(s) will be able to select a transaction from the Unknown filter to provide further information to the accountant.
No username or password is required to access the Query Module as access will be granted based on the link provided in the SMS or email.
Three options will be available for the client(s) to provide information on the event to the Accountant:
|1. What Category does the transaction belong to?||
The Client can select a fixed category (cannot be edited) that the transaction belongs too.
The following categories are available for selection:
|2. What is the purpose of this transaction?||Any additional notes or information can be entered in this field.|
|3. Do you have any related documents that might need uploading?||To upload any supporting documentation select Upload Files.|
Once you select Submit the next unknown transaction will display.
User Roles, History & Query Status
By default, everyone in your practice can use Client Query. Users can see and work with all queries across all funds that they have access too. However, you have complete control to disable and manage this function from the user role settings. For more detail on customising user roles refer to the SF 360 help on Invite User, User Roles and Reset Password option
Previous Messages that are composed from Simple Fund 360 are tracked by selecting History. Simple Fund 360 will store the recipients, sender, date and method of contact.
From the Client Query Screen users have the flexibility to update the status of a transaction by simply editing the transaction from any of the four filters and manually selecting a status. Users will also be able to use the status arrows to go backward and forward.