This article will guide you through the process of how to initiate a roll in request as the receiving fund and also how to process a roll in transaction from a transferring superannuation entity.
Important: Simple Fund 360 SuperStream integration for rollovers will be fully supported for funds that are using the BGL ESA.
When processing a Roll in, we have two ways that messages can be transmitted within Simple Fund 360:
| From the Main Menu navigate to Connect, select SuperStream Dashboard. | |
| Switch to Fund View. |  |
| Select Request a Rollover. |  |
| Select Receiving Fund. |  |
Review the four sections for completeness:
- Member Details.
- Receiving Fund Details.
- Transferring Fund Details.
- Rollover Transaction Details.
- Message Sender Contact Details.
1. Member Details:
| Member's Name |
Select the Member related to the roll in request. |
| TFN | Member's TFN will populate based on the details entered in the Contacts Screen. |
| Date of Birth | Member's DOB will populate based on the details entered in the Contacts Screen. |
| Sex | Member's Sex will populate based on the details entered in the Contacts Screen. |
| Address | Member's Address will populate based on the details entered in the Contacts Screen. |
2. Receiving Fund Details:
| Is the Fund an SMSF? | This will be automatically selected. |
|
Name |
Receiving fund name will display. |
| ABN | Receiving fund's ABN. |
| ESA | Receiving Fund's ESA (BGLSF360) |
| USI |
USI is only applicable for APRA funds and is required if the fund provider has more than one superannuation product. USI is not applicable for SMSFs. Funds using Simple Fund 360 can leave this empty. |
| Member Client Id |
Member ID allocated by receiving fund. For SF360 Receiving fund, this field can be ignored if TFN is provided. |
| Bank Account Details | Enter the bank account details for the fund. The Bank Details must match the ATO records. |
3. Transferring Fund Details
| Is the Fund an SMSF? |
Select if transferring fund is an SMSF. |
|
Name |
Input the Transfering Fund's Name. |
| ABN | Input the ABN of the Transfering Fund. |
| ESA |
Input the Transferring Fund's ESA. Only required for an SMSF. Either select the ESA from the drop-down list or type in the ESA for the transferring fund. |
| USI |
USI is only applicable for APRA funds and is required if the fund provider has more than one superannuation product. USI is not applicable for SMSFs. Funds using Simple Fund 360 can leave this empty. |
| Member Client ID |
Member ID allocated by the fund. Member Client ID is mandatory if the transferring fund is an APRA fund. |
4. Rollover Transaction Details
| Is the request for the entire balance? | Select this option if the entire balance is being transferred in. |
| Requested Amount | When the entire balance is not being transferred, input the requested Amount. |
5. Message Sender Contact Details
This is the contact details of the sender of the current request. All queries related to the rollover (including payments) will be sent to this contact.|
Fund Administrator Name, Email Address, Phone Number |
Select the Accountant attached in the Fund Relationship screen. This will then prefill the below name, email address, and phone number of the contact. Alternatively, manually enter the contact details of the sender of the current request. |
Select Save & Submit
The transferring fund will need to process the message. Click Here for instructions for the Transferring Fund.
Once processed by the Transferring Fund, the following email will be received (only if Notifications are switched on).
Navigate to the SuperStream Dashboard.
The Transaction Status will automatically update to Roll in Transaction Received.
Select the transaction and review the details for completeness
Please confirm payment has been received. This will be noted for the transaction on the SuperStream Dashboard. The Payment Reference No must be matched to the Electronic Payment Reference under SuperStream standard.
Where the roll in transaction cannot be processed, the message can be rejected with an appropriate reason. Please refer to the list of business errors for more information.
Where it involves a refund, please enter Refund Amount and Payment Reference No.
Click Process
To confirm, click OK.
The Transaction Status will update to Roll in Transaction Processed.
The Following Transaction will be created:
| Account 28500/MemberCode - Transfer In | Cr | |
| Account 94920 (Member Data Clearing Account) | Dr |
Transaction will automatically match when using Bank Data Service.
When Notifications are switched on the following email will be received:
| From the Main Menu navigate to Connect, select SuperStream Dashboard. | |
| Switch to Fund View | |
| Select SuperStream Rollovers/Release Authorities |  |
| Click on the Roll In Transaction Received. |  |
Review the four sections for completeness:
The following information is populated from the SuperStream message.
- Member/Beneficiary Details.
- Receiving Fund Details.
- Transfer Fund Details.
- Rollover Transaction Details.
- Message Sender Contact Details
1. Member/Beneficiary Details:
| Is the Rollover for a member or Beneficiary |
Fund Member will display, or Beneficiary for a Death Benefit Rollover. |
| Member's Name |
Member's Name. |
| TFN | Member's TFN. |
| Date of Birth | Member's DOB. |
| Sex | Member's Sex. |
| Address | Member's Address. |
| Service Period Start Date: | Member's Service Period Start Date. |
2. Receiving Fund Details:
| Is the Fund an SMSF? | This will be selected when Transferring into an SMSF. |
|
Name |
Receiving Fund's name. |
| ABN | Receiving Fund's ABN. |
| ESA | Receiving Fund's ESA. |
| Bank Account Details | Bank account details for the receiving fund, details must match the ATO records. |
3. Transferring Fund Details
| Is the Fund an SMSF? | Automatically selected. |
|
Name |
Transferring Fund's Name. |
| ABN | ABN of the Transfering Fund. |
| ESA | Transferring fund's ESA. (Only where the fund is an SMSF). |
| USI | Transferring fund's USI (Only applicable for APRA funds). |
| Member Client ID | Member ID allocated by the transferring fund. |
4. Rollover Transaction Details
| Is the request for the entire balance? | Selected if the entire balance is being transferred. |
| Insurance details | When the entire balance is being transferred, review insurance cover for Death, TDP and Income Protection. |
| Requested Amount |
When the entire balance is not being transferred the requested amount will be specified, including the tax free/taxable and preservation components of the member balance. |
| If the request a Death Benefit Rollover checkbox is selected: |  |
Death Benefit Tax Code |
Death Benefit Tax Code: This code represents the tax treatment for the superannuation death benefit rollover. P = The dependant is entitled to a concessionally taxed income stream, because the deceased member died aged 60 years or over, and/or the dependant is aged 60 years or over. Q = The dependant is not entitled to a concessionally taxed income stream, because the deceased member died aged under 60, and the dependant is aged under 60. |
Recipient Age Category Code |
Recipient Age Category Code: This code represents the age category of the superannuation death benefit rollover recipient. |
5. Message Sender Contact Details
| Name, Email Address, Phone Number | This is the contact details of the sender of the current request. All queries related to the rollover (including payments) will be sent to this contact. |
Please confirm payment has been received before processing the roll in transaction. This will be noted for the transaction on the SuperStream Dashboard. The Payment Reference No. must be matched to the Electronic Payment Reference under SuperStream standard.
Where the roll in transaction cannot be processed, the message can be rejected with an appropriate reason. Please refer to the list of business errors for more information.
Where it involves a refund, please enter Refund Amount and Payment Reference No.
Once reviewed, select Process.
To confirm, click OK.
The Transaction Status will update to Roll in Transaction Processed.
The Following Transaction will be created:
| Account: 28500/MemberCode - Transfer In | Cr | |
| Account: 94920 (Member Data Clearing Account) | Dr |
Transaction will automatically match when using Bank Data Service.
Rollover Status Details
For more information on Rollover Statuses and what action is required at each step, please see the Statuses and Archive Transactions and Reject Request and Business Errors article.
Experiencing Issues?
If the external party is having issues with a Superstream request that had been sent, providing them with the Conversation ID will allow them to look up the status of the request.
Please note that the accountant should only contact the APRA fund if they and the member have NOT heard from APRA for at least 5 days. APRA funds require this turnaround time to process the message.
If there are still ongoing issues, feel free to contact the BGL Support Team and provide the Conversation ID along with a summary of the actions taken so far.
This can be found in the 'Transaction History' of the request.
